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Questions about UpBuoy? Need support? Let's connect.
Support
Technical assistance and customer support for existing users.
team@upbuoy.com
Sales
Product inquiries and new customer onboarding.
team@upbuoy.com
General
Partnership opportunities and general inquiries.
team@upbuoy.com
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Support Response Times
Our commitment to getting you the help you need, when you need it.
Critical Issues
System outages, billing emergencies, and service-blocking issues
General Support
Feature questions, setup assistance, and technical guidance
Feature Requests
Enhancement ideas, integration requests, and product feedback
Getting Started Resources
Essential resources to help you succeed with UpBuoy.
UpBuoy University
25 comprehensive training modules covering setup, operations, and advanced features. 8+ hours of free content designed to master your pool service business.
Start LearningSuccess Stories
Read how other pool service professionals transformed their businesses and achieved operational efficiency with UpBuoy.
Read StoriesAPI Documentation
Complete developer resources for integrations, custom dashboards, and automated workflows with our RESTful API.
View DocumentationSchedule Demo
Book a personalized demo to see how UpBuoy can streamline your specific pool service operations.
Book DemoDo you offer a free trial?
We offer something better! Instead of a limited trial, you get full access to UpBuoy with a free account. Try all features and see if it's right for you.
How does the pricing work?
UpBuoy uses a simple, scalable model based on unique customer service locations where you complete work each month. You only pay for what you use.
How do I import my existing customer data?
You can directly import from QuickBooks Online, upload a CSV/Excel file using our templates, or manually enter customers through the web portal or app.
What kind of support do you offer?
We provide expert, US-based support via email and phone during business hours. All paying customers also have access to our extensive online Help Center.
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