Streamline every
service request
Create, assign, and track work orders from initial request to completion with intelligent workflow management and real-time updates.
Work Order Flow
Workflow Challenges
Lost Requests
Service requests get lost between phone calls, emails, and text messages, leading to frustrated customers and missed revenue.
Manual Tracking
Paper forms and spreadsheets make it impossible to track job status, assign work efficiently, or measure completion times.
Poor Communication
Clients don't know when work will be completed, and technicians lack clear instructions or priority information.
New Work Order
Turn any request into
an organized work order
Create work orders from phone calls, emails, or client portal requests. Smart forms capture all necessary details and automatically assign priority levels and technicians.
Multi-Channel Intake
Create orders from phone, email, text, or client portal
Smart Templates
Pre-built forms for common issues and service types
Auto-Assignment
Intelligent routing based on skills, location, and availability
Track every order from
request to completion
Real-time status updates keep everyone informed. Monitor progress, identify bottlenecks, and ensure no work order falls through the cracks.
Real-Time Updates
Status changes instantly across all devices and users
Progress Visualization
Clear dashboards show work order status at a glance
Automated Notifications
Alerts for overdue orders, status changes, and completions
Order Created
2:15 PM - Auto-assigned to Mike
In Progress
3:45 PM - Technician arrived on-site
Awaiting Parts
Pump motor replacement needed
Optimize parts, tools,
and time allocation
Automatically track required parts, tools, and estimated time for each work order. Ensure technicians have everything needed before arriving on-site.
Parts Integration
Links to inventory system for real-time part availability
Tool Requirements
Specify specialized tools needed for each job type
Time Estimation
Accurate scheduling based on historical completion data
Keep clients informed
throughout the process
Automated updates keep pool owners informed about work order status, arrival times, and completion details. Transparent communication builds trust and satisfaction.
Status Notifications
Automatic SMS and email updates on work order progress
Arrival Alerts
Real-time notifications when technician is en route
Completion Reports
Detailed summaries with photos and recommendations
Work Order Scheduled
Mike will arrive tomorrow between 2-4 PM
Technician En Route
Mike is 15 minutes away from your location
Work Complete
Pump motor replaced. Full report attached.
Workflow Efficiency
Pool service businesses using structured work order management see dramatic improvements in organization and customer satisfaction.
"Work order management has completely transformed our repair business. We never lose track of requests anymore, technicians always have the right parts, and clients love the real-time updates. Our completion rate went from 70% to 95%."
Carlos Rivera
Service Manager, Precision Pool Repair
Streamline every
service request
Join pool service professionals using UpBuoy to organize work orders, track progress, and deliver exceptional service from request to completion.