Support Center

Getting started is simple. Sign up for a free account, complete the setup wizard to configure your business settings, add your first customer and technician, then schedule your first service. Our onboarding team will guide you through each step.

Yes, UpBuoy supports data migration from most pool service software and spreadsheets. Our team will help you import your customers, service locations, equipment information, and service history at no additional cost.

Yes, UpBuoy includes a mobile app for iOS and Android. Technicians can view their schedule, navigate to locations, complete service reports, take photos, and communicate with customers directly from their phone or tablet.

UpBuoy integrates with Stripe for secure payment processing. You can automatically charge customers after service completion, send invoices via email, and accept payments online. Customers can pay with credit cards, ACH transfers, or other payment methods.

We provide comprehensive support including live chat, email support, phone support, video tutorials, and personalized onboarding. Our team is available Monday-Friday, 9 AM - 6 PM EST. Plus, all plans include free training and setup assistance.

Absolutely. UpBuoy allows you to create custom service checklists, forms, and reports tailored to your business needs. You can add custom fields, chemical readings, equipment checks, and more.