Effective Date: January 6, 2025
These Text Messaging Terms ("SMS Terms") govern your consent to receive text messages from UpBuoy and outline our text messaging practices in compliance with applicable laws including the Telephone Consumer Protection Act (TCPA).
Express Written Consent Required: By providing your mobile phone number and explicitly opting in to receive text messages from UpBuoy, you provide express written consent to receive text messages from us at the number you provided.
Separate Consent Action: Your consent to receive text messages is completely separate from your use of UpBuoy's services. Consent to receive text messages is NOT a requirement for using UpBuoy's pool service management platform.
Opt-in Process: You will only receive text messages after taking a distinct action to opt-in, such as checking an unchecked checkbox or submitting a separate form specifically for text messaging consent.
By consenting to text messages, you may receive:
Additional Consent Required: Marketing and promotional text messages require separate express written consent beyond basic service communications.
Clear Disclosure: When requesting consent for marketing messages, we will clearly identify the purpose and frequency of messages.
Frequency: Message frequency varies based on your account activity and the types of messages you've consented to receive. Marketing messages will not exceed [specify frequency, e.g., "2 messages per week"].
Timing: Messages will generally be sent during business hours (8 AM - 8 PM in your local time zone) unless urgent.
Message and data rates may apply. UpBuoy does not charge for text messages, but your mobile carrier may charge for receiving text messages according to your mobile plan.
You are responsible for any charges from your mobile carrier for receiving text messages from UpBuoy.
Easy Opt-Out: You may withdraw your consent to receive text messages at any time by:
Confirmation: You will receive a confirmation message when you opt out.
No Impact on Service: Opting out of text messages will not affect your ability to use UpBuoy's pool service management platform.
For help with text messaging, reply "HELP" to any message or contact us at:
Text messaging services are available for most major U.S. mobile carriers. Not all carriers and devices may be supported.
UpBuoy is not responsible for delayed or undelivered messages due to carrier or device limitations.
Your mobile phone number and text messaging preferences are governed by our Privacy Policy. We do not share your mobile phone number with third parties for their marketing purposes without your consent.
UpBuoy complies with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and other applicable laws governing text messaging and electronic communications.
We maintain records of consent as required by law and implement procedures to honor opt-out requests promptly.
UpBuoy may update these SMS Terms from time to time. Material changes will be communicated via email or through the platform, with at least 30 days' notice.
Continued consent to receive text messages after changes indicates acceptance of the updated terms.
Legal Notice: These terms are designed to comply with TCPA requirements and Twilio's verification standards. Legal counsel should review these terms to ensure full compliance with applicable laws and regulations in your jurisdiction.